Privacy Policy

1. Our privacy approach

Alexia-Co is a small business. Depending on business size, turnover and the type of personal information handled, some small businesses may not be required to comply with the Privacy Act 1988 (Cth).

Regardless of whether the Privacy Act applies, Alexia-Co aims to handle personal information responsibly, securely and transparently.

2. What personal information we collect

When you submit an enquiry through our contact form or event planner tool, we may collect:

• Your name
• Your email address
• Your phone number (optional)
• Any event or enquiry details you choose to include in your message

We do not collect payment card details, government identifiers, or require you to create an account.

3. How we collect your information

We collect personal information directly from you when you complete and submit the contact form or event planner form on our website. We do not collect personal information through any other automated means unless it is provided voluntarily by you.

4. Why we collect your information

We collect and use your personal information solely for the following purposes:

• To respond to your enquiry about our event planning services
• To prepare and provide a quote, proposal, or consultation
• To communicate with you about your event planning requirements

We will not use your information for any purpose other than those listed above without your consent.

5. Sensitive information

We do not intentionally collect sensitive information as defined under the Privacy Act 1988 (Cth) — such as health, racial, religious, or financial information. Please do not include sensitive personal details in your enquiry message. If you do provide such information, we will handle it with the same standard of care as all other personal information we hold.

6. Marketing communications

We will only send you marketing communications — such as updates, inspiration, or news about our services — if you have explicitly opted in by ticking the marketing checkbox on our contact or enquiry form. We will not send you unsolicited marketing communications. You may withdraw your marketing consent at any time by using the unsubscribe option in the message or by contacting us at customer.lexi@gmail.com. We will action unsubscribe requests within 5 working days.

7. Cookies and analytics

Our website may use cookies and analytics tools (such as Google Analytics) to help us understand how visitors use the site. These tools may collect anonymised data about your visit, such as pages viewed, time spent on the site, and the type of device used. This data is used only to improve our website and is not linked to any personal information you provide through our forms.

You can disable cookies through your browser settings. Doing so may affect some functionality of the website.

8. Third-party services

We use third-party services to operate our website and deliver email communications, including email delivery services used to send enquiry notifications and replies. Where we use third-party service providers, we take reasonable steps to use reputable providers and limit the information shared to what is reasonably necessary for them to provide their services. We do not sell, rent, or otherwise share your personal information with any third party for their own purposes.

9. How we store and protect your information

Your personal information is stored securely in our business systems. We take reasonable steps to protect it from misuse, loss, unauthorised access, modification, and disclosure. Access to your information is restricted to authorised personnel only. We use industry-standard security measures including encrypted connections (HTTPS) for all data transmitted through our website.

10. Data retention

We retain your personal information for as long as is necessary to respond to your enquiry and, where applicable, to manage your event planning engagement with us. If you request that we delete your information, or if we determine it is no longer needed for the purposes for which it was collected, we will securely delete or de-identify it. We do not retain personal information indefinitely.

11. Disclosure of your information

We do not sell, share, or disclose your personal information to third parties, except as required by law or as necessary to operate our email delivery infrastructure (see section 8). Some third-party service providers may store or process information outside Australia. Where this occurs, we take reasonable steps to use reputable providers with appropriate privacy and security practices.

12. Accessing and correcting your information

You have the right to request access to the personal information we hold about you, and to request that any inaccuracies be corrected. To make an access or correction request, please contact us using the details in section 16. We will respond to your request within a reasonable time. In most cases we will provide access free of charge, though we reserve the right to charge a reasonable fee for complex requests.

13. Requesting deletion of your information

You may request that we delete the personal information we hold about you. We will comply with deletion requests unless we are required by law to retain the information, or unless it is necessary to retain it to complete a service you have requested. To make a deletion request, please contact us using the details in section 16.

14. Privacy complaints

If you have concerns about how Alexia-Co has handled your personal information, you may contact us using the details in section 16. We will acknowledge your complaint promptly and aim to respond fully within 30 days.

If the Privacy Act applies and you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner at oaic.gov.au.

15. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The current version will always be available on this page, with the date it was last updated shown at the top. We encourage you to review this page periodically.

16. Contact us

If you have any questions about this Privacy Policy, wish to access or correct your information, or want to make a privacy complaint, please get in touch: